Get help with your home or business energy bills

Where to get help if you are struggling to pay for the energy you use at home, or for your small business or microbusiness.

Get help from your energy supplier

If you are struggling to pay for energy or think you may get into difficulty, you can ask your supplier to:

  • agree a payment plan, payment break or reduction
  • review your current payments and debt repayments
  • give you access to financial support, called ‘hardship funds’

Energy supplier schemes and grants

Ask your supplier if they have any schemes or grants that can help with:

  • energy costs
  • paying off energy debt
  • making energy-saving improvements to your home

You can contact them online, in writing or by phone. Details on how to do this should be on their website or on your energy bills.

If you feel like you have not had the support you need, you can complain about your energy supplier.

Get help from government

Get help with your home energy bills from the:

Get help with your small business or microbusiness energy bills by contacting:

Your local council may also offer support with home or business energy bills. Find your council’s website.

Help dealing with personal debt

If you’re worried about being able to repay your debts, you can get free information and advice from MoneyHelper.

You can also apply for temporary protection from your creditors, meaning they will not be able to take any action to recover what you owe them. This will give you time to get advice on what to do next.

In England and Wales, this is called Breathing Space or the Debt Respite Scheme. Find out how to apply for Breathing Space.

In Scotland, this is called a debt moratorium. Find out how to apply for a debt moratorium. 

Help dealing with business debt

Get help and advice on managing business debt from Business Debtline.

Get help from Citizens Advice

Citizens Advice offers information and support on a range of topics, including if you:

  • are struggling to pay your bills
  • have a problem with your energy supplier or energy supply
  • want to save energy at home
  • want to get a better energy deal

Visit the Citizens Advice website for more information.

In England, you can also call 0808 144 8844.

If you live in Scotland, you can visit the Energyadvice.scot website or call 0808 196 8660.

In Wales, you can visit the Advicelink Cymru website or call 0800 702 2020.