Consumer empowerment and protection

Smart metering can transform retail markets to the benefit of consumers through easy access to consumption data, innovative products and better customer service. But it can also present new challenges. This project seeks to ensure that regulation enables consumers to engage effectively in smarter markets.

The project is currently exploring the risks and opportunities that smarter markets present and how existing arrangements may need to adapt. In January 2013, we held a workshop to discuss these issues with stakeholders.

Documents relating to the consumer empowerment and protection project are published below.

Publications and updates

  • Published: 15th Dec 2014
  • Agendas, minutes and presentations
  • 3 Associated documents
Slide packs from our CEP billing and prepayment workshops, held 10 and 11 November.

  • Published: 19th Sep 2014
  • Decisions
  • 1 Associated documents
This document presents the updated programme for the Consumer Empowerment and Protection project, in response to our 2013 consultation. We set out plans for phase 1. We will start immediately on the phase 1 work areas of ‘smart prepayment’, ‘smart...

  • Published: 23rd Apr 2014
  • Open letters and correspondence, Reports and plans
  • 2 Associated documents
We have today published CSEs report.

  • Published: 16th Dec 2013
  • Closed: 14th Feb 2014
  • Consultations and responses
  • 18 Associated documents
Consumer Empowerment and Protection in Smarter Markets.

  • Published: 26th Mar 2013
  • Agendas, minutes and presentations
  • 6 Associated documents
See agenda for the January 2012 workshop on consumer empowerment and protection in a market with widespread deployment of smart metering.