Implementation of the CMA remedies

In June 2014 we referred the energy market for investigation by the Competition and Markets Authority (CMA). We referred the market as we didn’t think competition was working as well as it could for consumers. 

Investigation progress

The CMA published its final report on 24 June 2016. The report contains over 30 remedies, of which 26 contain recommendations for Ofgem to act. There is also associated work including supporting the implementation of remedies and monitoring progress and compliance with new processes.

Ofgem’s next steps

In August 2016 we published an open letter on our Implementation Strategy. This outlined our approach, priorities and key milestones, together with how we will engage with stakeholders. We have now also published our detailed Implementation Plan.

We will work to implement the final remedies to ensure benefits are maximised for consumers. You can access further publications and outputs relevant to our resulting programme of work in the publications and update feed below.

We'll be publishing a regular update with details of specific activities in this area. To register to receive these communications, please email us using the address below.

Further information

For queries on the remedies programme, please email remedies@ofgem.gov.uk.

Publications and updates

  • Published: 24th Nov 2017
  • Consultations and responses, Charts and data, Guidance, Open letters and correspondence, Reports and plans
  • 1 Associated documents
In summer 2017, Ofgem completed a large-scale randomised control trial. We have published a summary of the results and the next steps we intend to take.

  • Published: 1st Nov 2017
  • Closed: 29th Nov 2017
  • Consultations and responses
  • 3 Associated documents
This paper sets out our proposal for how we intend to amend the estimated annual cost requirements so they remain fit-for-purpose in a rapidly changing market.

  • Published: 12th Oct 2017
  • Open letters and correspondence
  • 1 Associated documents
We are holding workshops on the code governance remedies to inform our thinking and provide a further opportunity to seek your views.

  • Published: 11th Oct 2017
  • Decisions
  • 3 Associated documents
Our decision to allow suppliers to roll their domestic customers onto further fixed-term tariffs at the end of their existing fixed-term deals.

  • Published: 26th Sep 2017
  • Open letters and correspondence
  • 1 Associated documents
Notice of reasons to issue a direction to a supplier, enabling Ofgem to conduct a trial to prompt greater consumer engagement in the energy market.

  • Published: 17th Aug 2017
  • Open letters and correspondence
  • 1 Associated documents
. This letter is a notification of actions we have taken to implement the Gas Performance Assurance Framework (PAF) remedy.

  • Published: 14th Aug 2017
  • Closed: 15th Sep 2017
  • Consultations and responses
  • 23 Associated documents
This paper sets out our proposal to allow suppliers to roll domestic customers onto further fixed-term tariffs at the end of their existing fixed-term deals.

  • Published: 14th Aug 2017
  • Guidance
  • 1 Associated documents
Guidance on supplier-led trials.

  • Published: 14th Aug 2017
  • Open letters and correspondence
  • 1 Associated documents
An open letter for stakeholders who have ideas about effective ways to engage consumers and are keen to be involved in trials to influence the policy debate.

  • Published: 27th Jul 2017
  • Open letters and correspondence
  • 2 Associated documents
This open letter summarises the responses received for our initial consultation on implementing the Competition and Markets Authority's (CMA) recommendations for industry code governance.

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