If you’ve got a question while applying or once you’ve joined the RHI scheme, our customer service team will be happy to help.
You can contact us in the following ways:
By phone: 0300 003 2289 (RHI enquiry line open Monday-Thursday between 9am-5pm, and 9am-4.30pm on Fridays) Note: Calls may be recorded.
By email: firstname.lastname@example.org
Please have your RHI number ready when you get in touch. You’ll be given an RHI number when you create an application for the scheme.
Feedback, complaints and disputes
We’re keen to receive feedback about the scheme so please email us with comments and suggestions.
If you’re unhappy with any decisions we’ve made about your application or installation, please see section 17 of our Non-Domestic RHI guidance volume 2: Ongoing obligations and payments.