Enquiry Line Closure
The Non-domestic Renewable Heat Incentive Enquiry line will be closed from 5pm on Thursday 22 June as normal, and, due to staff training, will reopen at 9am on Monday 26 June 2017. During this time you can email RHI.enquiry@Ofgem.gov.uk and we will reply to you as soon as possible.
If you’ve got a question while applying or once you’ve joined the RHI scheme, our customer service team will be happy to help.
You can contact us in the following ways:
By phone: 0300 003 2289 (RHI enquiry line open Monday-Thursday between 9am-5pm, and 9am-4.30pm on Fridays) Note: Calls may be recorded.
By email: email@example.com
Please have your RHI number ready when you get in touch. You’ll be given an RHI number when you create an application for the scheme.
Feedback, complaints and disputes
We’re keen to receive feedback about the scheme so please email us with comments and suggestions.
If you’re unhappy with any decisions we’ve made about your application or installation, please see the User Guide to Disputes.