Scheme contacts: Non-Domestic RHI

If you’ve got a question while applying or once you’ve joined the RHI scheme, our customer service team will be happy to help.

You can contact us by email at

Please have your RHI number ready when you get in touch. You’ll be given an RHI number when you create an application for the scheme.

Non-Domestic RHI closure: The Non-Domestic Renewable Heat Incentive Scheme (NDRHI) in Great Britain is closing to new applicants at midnight on 31 March 2021.  Our customer service team will not be able to answer questions on the legislative changes before they take effect. For more information on the planned closure including publications of draft guidance and details on the extension application process for non-tariff guarantee applications please go to our Non-Domestic RHI Closure page.

Feedback, complaints and disputes

We’re keen to receive feedback about the scheme so please email us with comments and suggestions.

If you’re unhappy with any decisions we’ve made about your application or installation, please see section 17 of our Non-Domestic RHI guidance volume 2: Ongoing obligations and payments.