This page contains contact details for the enquiry lines and other related external bodies relevant to the Feed-in Tariffs (FIT) scheme.
For any questions relating to ROO-FIT accreditation or your ROO-FIT application, you can contact the ROO-FIT team:
- Email: ROOFIT@ofgem.gov.uk
- Tel: 020 7901 7310.
Installations which are solar photovoltaic (PV) or wind with a Declared Net Capacity (DNC) of 50kW or less are administered by FIT Licensees. You can find the list of FIT Licensees with their contact details here.
FIT Community team
For any questions relating to your application for FIT community and schools benefits, you can contact the FIT Community team on FITCommunity@ofgem.gov.uk.
FIT Compliance team
For any questions relating to the ongoing duties of FIT licensees that you’re unable to find in our guidance, you can contact the FIT Compliance team on FITCompliance@ofgem.gov.uk.
Counter fraud team
We take allegations of fraud very seriously. Find out how to report suspected fraud within an environmental or social scheme or learn more about our role in preventing fraud by contacting:
- Email: email@example.com
- Website: https://www.ofgem.gov.uk/environmental-programmes/counter-fraud-environmental-and-social-programmes
- Telephone: 0207 901 7373
Ofgem’s Consumer Affairs team manages enquiries from consumers relating to our policies and functions. It does not deal with individual consumer complaints against energy companies. You can contact the team on:
- Tel: 020 7901 7295
- Email: firstname.lastname@example.org
Department for Business, Energy and Industrial Strategy (BEIS)
If you have any comments on government proposals or policy relating to FIT, please contact the Department for Business, Energy and Industrial Strategy (BEIS):
- Email: email@example.com
- Tel: 020 7215 5000
Microgeneration Certification Scheme (MCS)
For help finding an MCS certified installation company or an MCS certified product, please see the Microgeneration Certification Scheme website.
For the contact details of licensed electricity suppliers who make FIT payments, please see our FIT licensee contact details page.
Energy Savings Trust (EST)
For information about renewable electricity generation and how to join the FIT scheme, your initial point of contact should be the Energy Saving Trust.
- For England and Wales, please contact The Energy Saving Advice Service free on 0300 123 1234 or email firstname.lastname@example.org.
- For Scotland, please contact Home Energy Scotland free on 0808 808 2282.
Renewable Energy Consumer Code (RECC)
For information on how RECC ensures customers have the necessary confidence and service standards to make an informed choice so that they can make an informed choice, please see:
For information on how the Energy Ombudsman can help with unresolved complaints about a gas or electricity company, or to find out how to escalate your complaint, please contact:
- Email: email@example.com
- Website: https://www.ombudsman-services.org/energy.html
- Tel: 0330 440 1624
HM Revenue and Customs
For any queries relating to VAT relating to the FIT scheme, please contact HM Revenue & Customs.