We’re committed to being open and transparent about the schemes we administer on behalf of government. One of the ways we do this is to publish a range of information and statistics about the schemes.
We’re in the process of taking this a step further and are looking at how we can provide you with accurate, up to date information about the performance of the schemes. We’ll publish the information here as soon as it’s available.
Measuring customer satisfaction
We’re also rolling out a customer satisfaction measurement tool for transaction-based schemes. This is so we can make sure we’re providing excellent customer service.
The tool will allow you to give feedback on your application experience, helping us to understand more about how we can improve the process for future applicants. Once the tool is fully operational we will start to publish the results here.
We hope that our progress in this area will help us to keep building your trust and confidence in what we do.