Average switching time for domestic customers (GB)

Chart

Javascript is required to render chart Average switching time for domestic customers (GB) .

Source: Ofgem analysis of electricity distribution network operator (DNO) and Xoserve (gas) data.

Information correct as of: April 2019

This chart shows a month-on-month view of the average time it takes for a domestic customer to switch supplier.

Policy Areas:

  • Electricity - retail markets
  • Gas - retail markets

Data Table

Average switching time for domestic customers (GB)
MonthAverage electricity switching timeAverage gas switching time
01/01/201424
01/02/201423
01/03/20141822
01/04/20141823
01/05/20141823
01/06/20141824
01/07/20141722
01/08/20141822
01/09/20141822
01/10/20141822
01/11/20141821
01/12/20141620
01/01/20151620
01/02/20151516
01/03/20151615
01/04/20151616
01/05/20151516
01/06/20151616
01/07/20151616
01/08/20151616
01/09/20151618
01/10/20151517
01/11/20151517
01/12/20151618
01/01/20161618
01/02/20161618
01/03/20161617
01/04/20161617
01/05/20161617
01/06/20161617
01/07/20161617
01/08/20161617
01/09/20161616
01/10/20161516
01/11/20161616
01/12/20161517
01/01/20171617
01/02/20171516
01/03/20171616
01/04/20171617
01/05/20171517
01/06/20171515
01/07/20171619
01/08/20171518
01/09/20171618
01/10/20171517
01/11/20171517
01/12/20171617
01/01/20181718
01/02/20181318
01/03/20181817
01/04/20181518
01/05/20181518
01/06/20181718
01/07/20181718
01/08/20181718
01/09/20181618
01/10/20181618
01/11/20181617
01/12/20181618

More information

At-a-glance summary

Between January 2014 and December 2018, the average switching time for gas fell by 7 days to 18 days. The average switching time for electricity has been relatively steady since the end of 2014 between 15 and 17 days.

Relevance and further information

The average switching time is a useful indicator of how long a switch takes to complete. This affects a customer’s incentive and ability to take advantage of the best offers available in the market.

Methodology

Supply licences require licensees to take all reasonable steps to complete a transfer 21 days after the end of the 14 day cooling-off period (or after an earlier date during the cooling-off if agreed with the customer).

Switching time is measured here by the number of calendar days it takes from when a supplier submits a switching request to the transfer taking place. We source our data from distribution network operators, so our analysis does not reflect the time taken by the supplier to submit a switching request, which may happen at the end or during the cooling-off period, nor the additional time to process the contract with the customer.

As of July 2017, supply points connected to independent gas transporters are included in the gas data provided by Xoserve.

Date correct
April 2019
Policy areas