Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 24th Nov 2017
  • Reports and plans
  • 3 Associated documents
Results from an Ofgem trial into sending a Cheaper Market Offer letter (CMOL) to SVT customers, to prompt them to engage in the energy market.

  • Published: 1st Nov 2017
  • Reports and plans
  • 4 Associated documents
Results from a small-scale trial testing a database remedy for disengaged consumers, and consumer panel findings on a database remedy.

  • Published: 21st Sep 2017
  • Reports and plans
  • 1 Associated documents
Qualitative research into unreliable switching conducted to inform Ofgem’s supplier switching programme.

  • Published: 18th Jan 2017
  • Reports and plans
  • 1 Associated documents
In November 2015, our Consumer First Panellists met to discuss messages to be used in our ‘Be An Energy Shopper campaign’. We wanted to understand how potential messages impact on different consumer groups.

  • Published: 14th Dec 2016
  • Reports and plans
  • 1 Associated documents
We commissioned TNS BMRB to conduct qualitative research into consumer preferences and expectations of what should happen following a decision to cool off from switching in the domestic energy market.

  • Published: 14th Jun 2016
  • Reports and plans
  • 2 Associated documents
Our Consumer First Panellists met In March 2016 to discuss their expectations of Price Comparison Tools (PCTs) and to tell us their thoughts on the principles that underlie our Confidence Code. This report summarises their discussions.

  • Published: 27th May 2016
  • Reports and plans
  • 1 Associated documents
In March 2016 our Consumer First Panellists were asked to think about future changes in the market and discuss potential future business models. This presentation summarises their discussions.

  • Published: 17th May 2016
  • Reports and plans
  • 2 Associated documents
This report summarises the findings from the second wave of our 2015 Consumer First Panel.

  • Published: 11th Dec 2015
  • Reports and plans
  • 2 Associated documents
In this research paper, we analyse the experience of consumers with electric heating, and examine the demographics to see who they are. We also outline our next steps.

  • Published: 30th Nov 2015
  • Reports and plans
  • 2 Associated documents
In 2015, Ofgem commissioned Ipsos MORI to conduct Year 7 of the Consumer First Panel. This Panel adds a qualitative perspective to existing quantitative research on RMR, as well as exploring aspects of trust and consumers' views on energy suppliers.

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