Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 27th Sep 2019
  • Reports and plans
  • 2 Associated documents
This report summarises findings from qualitative research to gain a deeper insight into customer experiences of the CMOC trial.

  • Published: 27th Sep 2019
  • Reports and plans
  • 1 Associated documents
This report is a summary of the second collective switch, reengagement and small supplier trials qualitative research findings.

  • Published: 27th Sep 2019
  • Reports and plans
  • 2 Associated documents
This report outlines the methodology and results of Ofgem’s five Collective Switch Trials. It shows that this intervention can have a substantial impact on customer’s decision to switch energy tariff.

  • Published: 27th Sep 2019
  • Reports and plans
  • 1 Associated documents
This paper summarises the results of a programme of ten trials and qualitative research into what works in increasing engagement in energy tariff choices carried out by Ofgem over three years.

  • Published: 27th Sep 2019
  • Reports and plans
  • 2 Associated documents
This report documents a randomised control trials run in summer 2018 to test whether a communication alerting customers to personalised cheaper market tariffs can increase switching rates amongst the average default tariff customer.

  • Published: 27th Sep 2019
  • Reports and plans
  • 1 Associated documents
This report outlines the methodology and results of Ofgem’s End of Fixed Term Communication Trial. Results show that a simple communication can have a substantial increase on the amount of customers choosing a new fixed term tariff.

  • Published: 5th Dec 2018
  • Reports and plans
  • 2 Associated documents
Final findings from Ofgem’s Active Choice Collective Switch trial.

  • Published: 5th Dec 2018
  • Reports and plans
  • 1 Associated documents
Qualitative research findings to understand the behaviour of customers who have engaged in the energy market at least once.

  • Published: 28th Nov 2018
  • Charts and data, Reports and plans
  • 1 Associated documents
Findings from Ofgem’s Consumer First Panel, Year 10, Wave 2. Understanding consumers’ views on residual network charges.

  • Published: 2nd Nov 2018
  • Guidance
  • 1 Associated documents
This page is for those consumers who may have been contacted by our research partner Revealing Reality and/or the organisation they work with, Roots Research

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