Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 8th Mar 2018
  • Reports and plans
  • 1 Associated documents
Research to understand how consumers could help input into the price control process and influence policy making.

  • Published: 12th Feb 2018
  • Reports and plans
  • 1 Associated documents
Qualitative research into Ofgem’s Cheaper Market Offers Letter Trial

  • Published: 12th Feb 2018
  • Reports and plans
  • 1 Associated documents
Consumer Panel reactions to a Cheaper Market Offer Letter.

  • Published: 12th Feb 2018
  • Reports and plans
  • 1 Associated documents
Consumer Panel interpretations of the term ‘SVT’ and challenges to engagement.

  • Published: 12th Feb 2018
  • Reports and plans
  • 1 Associated documents
Information on our collective switch trial we are running from February 2018.

  • Published: 12th Feb 2018
  • Reports and plans
  • 2 Associated documents
Early research results from our ‘Check Your Energy Deal’ trial testing a database remedy for disengaged customers.

  • Published: 14th Dec 2017
  • Reports and plans
  • 1 Associated documents
Qualitative research into consumers' energy information needs from bills and other supplier communications

  • Published: 24th Nov 2017
  • Reports and plans
  • 3 Associated documents
Results from an Ofgem trial into sending a Cheaper Market Offer letter (CMOL) to SVT customers, to prompt them to engage in the energy market.

  • Published: 1st Nov 2017
  • Reports and plans
  • 4 Associated documents
Results from a small-scale trial testing a database remedy for disengaged consumers, and consumer panel findings on a database remedy.

  • Published: 21st Sep 2017
  • Reports and plans
  • 1 Associated documents
Qualitative research into unreliable switching conducted to inform Ofgem’s supplier switching programme.

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