Working for consumers

Mae’r dudalen yma ar gael yn Gymraeg.

One of our primary aims is to protect the interests of Britain’s gas and electricity consumers. We do this in a variety of ways, including promoting competition and regulating monopoly network companies.

We are also committed to encouraging network companies to play a full role in a sustainable energy sector and tackling climate change.

As regulator we work closely with suppliers to improve their performance in several areas including:

Consumer First

Consumer First is our programme of independent research that we carry out to help shape and inform our key policy decisions. This includes insight from a variety of places to make sure staff from across the organisation understand the priorities, views and experiences of consumers. A wide range of consumers are involved in our research - including more vulnerable people - to make sure their needs and priorities are accounted for in our work.

For more information see: How we engage – on consumer issues

Please visit our making a complaint page if you have a complaint or enquiry relating to your energy supply company or network operator, or require information or advice on general energy issues.

Publications and updates

  • Published: 15th Nov 2010
  • Reports and plans
  • 1 Associated documents
Sustainable Development Focus is Ofgem’s new annual round-up of our contribution to sustainable development. Alongside our set of themed indicator publications, this package replaces our previous Sustainable Development Report.

  • Published: 20th Nov 2009
  • Reports and plans
  • 1 Associated documents
This annual report assesses our contribution to the achievement of sustainable development, providing updates on our activities and intentions for the coming year, as well as reflections on wider events.

  • Published: 17th Dec 2008
  • Closed: 1st Feb 2009
  • Consultations and responses
  • 1 Associated documents
This annual Sustainable Development Report assesses the progress made towards developing more sustainable gas and electricity markets, provides an update of our activities and intentions over the next year as well as reflects on wider developments.