Smart billing was identified as a key focus area for Ofgem’s Consumer Empowerment and Protection project. We are now consulting on a number of measures that we think will help achieve the right consumer outcomes for smart billing.
We are focusing primarily on the related objectives of minimising backbills and minimising estimated bills. We propose to put in place a time limit on the duration of backbills generated from consumption on a smart meter. We propose to implement this backbill limit via suppliers’ licence obligations, to ensure a minimum standard of protection for all consumers. We also want to encourage suppliers to publish their smart billing performance data, building on the existing publication of complaints data.