Quantitative Research into Non Domestic Customer Engagement and Experience of the Energy Market, report by Accent

Report by Accent on quantitative research commissioned by Ofgem into non-domestic customers' engagement and experience of the energy market. The research was conducted with 827 electricity and 383 gas non-domestic customers. This is the final report which was published alongside the 'Retail Market Review - Updated proposals for business' consultation in October 2012.