Our Power customers: Your questions on new supplier Utilita Energy

Guidance

Publication date

Industry sector

Supply and Retail Market

We have appointed Utilita Energy Limited to take on the customers of Our Power, after they ceased trading. This appointment will take effect on Thursday 31 January 2019. This follows a competitive process we’ve run to get the best deal possible for Our Power customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Prepayment meter customers

Payments through direct debit

Warm Home Discount

Complaints and contacts

Enquiries

Utilita will contact Our Power customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Utilita customer contact team.

Utilita customer helpline:  

Utilita’s dedicated helpline is 03300 583 392.

Our Power administrators:

KPMG has been appointed as the administrator for Our Power. They can be contacted at: ukfmopesl@kpmg.co.uk

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.