This is a thematic guide to help stakeholders navigate and understand the rules that apply in relation to customers switching from one supplier to another.
The guide sets out relevant licence conditions, guidance and other related documents in one place. It’s relevant for suppliers of domestic and non-domestic customers and includes some obligations relating to microbusinesses.
This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.