Licence guide: metering, billing and payments


Publication date

Industry sector

Supply and Retail Market

This is a thematic guide to help stakeholders navigate and understand the rules that apply relating to suppliers’ metering, billing and payments processes.

The guide sets out relevant licence conditions, guidance and other related documents in one place. It’s relevant for suppliers of domestic and non-domestic customers and includes some obligations relating to microbusinesses.

This guide does not include the rules regarding the contents of a bill – these are in our licence guide on information for customers. Further information on the smart metering rules is in our smart metering licence guide.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.