Licence guide: marketing and sales


Publication date

Industry sector

Supply and Retail Market

This is a thematic guide to help stakeholders navigate and understand the rules that apply when suppliers are marketing and selling tariffs to customers.

The guide sets out relevant licence conditions, guidance and other related documents in one place. It covers rules up to and around the point of sale. It’s mostly relevant for suppliers of domestic customers, but also includes some obligations relating to microbusinesses.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.