Final notice of reasons to issue direction under SLC 32A
Guidance
Publication date
Industry sector
Supply and Retail Market
The direction was issued in response to the CMA’s findings of adverse effects on competition arising because of an overarching feature of weak customer response. The trial was designed to prompt customers who rolled-onto the default tariff following the end of their fixed-term tariff to re-engage and choose a new fixed-term tariff. The direction provided a framework for the collaborative work of the Supplier and the Authority in implementing the trial.