Decision on customer satisfaction survey incentive rate term in Part D of electricity distribution Special Licence Condition CRC8

Decision

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Distribution Network

Decision on the incentive rate term that should be used for the customer satisfaction survey component of the electricity distribution Broad Measure of Customer Satisfaction.

Main document

Decision on customer satisfaction survey incentive rate term in Part D of electricity distribution Special Licence Condition CRC8

Subsidiary documents

Direction pursuant to paragraph 8.34 of Charge Restriction Condition 8 of the distribution licence in respect of the adjustment of licensee’s revenues to reflect quality of service performance.