- Publication date
- 6th June 2014
- Information types
- Policy areas
This letters seeks commitment from licenced suppliers and other relevant organisations to use the new expanded micro-business definition when handling micro-business consumer complaints and referrals to the Citizens Advice Service and the Ombudsman Services Energy(OS:E).
This will ensure that micro-business consumers have a consistent method of complaints handling arrangements until the necessary amendments are made to relevant legislation and this process becomes mandatory.