- Publication date
- 1st April 2015
- Information types
- Open letters and correspondence
- Policy areas
- Domestic consumers
- Electricity - retail markets
- Gas - retail markets
We want domestic consumers to be able to access their energy supplier’s telephone services easily and without incurring high call charges. We have therefore conducted an initial assessment of the practical and financial accessibility of domestic suppliers’ telephone services and identified some actions that will help to improve accessibility.