Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

Consultation
  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

Publication date

Closing date

Industry sector

Supply and Retail Market

Related links

Review of the Debt Assignment Protocol – open letter

Decision

Decision to make modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

This letter comprises a statutory consultation on a proposed change to the licence condition 14.6 to oblige gas and electricity suppliers to increase the monetary threshold at which they must facilitate the transfer of indebted prepayment customers from £200 to £500. This letter also seeks stakeholders’ views on minor consequential changes we are proposing to make to our Social Obligations monitoring guidance.

Respond name

Jonathan Blagrove

Respond telephone

Respond email

Main document

Statutory consultation on proposed modifications to the gas and electricity supply licences to reform the switching process for indebted prepayment meter customers – the Debt Assignment Protocol

Response documents

British Gas response
Citizens Advice response
Ecotricity response
EDF response
E-UK response
Npower response
Scottish Power response
SSE response

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