Claire is a professional researcher and policy analyst, focussing on consumer behaviour and decision-making, consumer protection and consumer-focussed regulation. She specialises in user-led, evidence-based and impact-focussed policy development, across a range of markets, with a particular interest in vulnerable and excluded consumers. She has delivered a number of research projects focussing especially on people with low or unstable incomes and customers in arrears. She recently completed a multi-sector review of best practice in debt collection and recovery looking, in particular, at preventative pre-arrears strategies to support consumers to avoid serious financial difficulties. She is currently involved in a study of energy companies’ approaches to identifying and supporting customers in financial difficulty and local authorities’ council tax collection practices. Claire is also a member of a number of other Boards and Consumer Panels, including the Civil Aviation Authority Consumer Panel, the Advertising Advisory Committee and the Board of the Money Advice Trust, and was previously Deputy Director of Policy at the National Consumer Council.