If you agree to take part in a face-to-face research interview, PwC Research may ask to record a video summary after your interview. PwC Research will ask a few participants to record vox-pop style videos on topics that have arisen during the interview. This would only be done with your explicit consent, and with your right to withdraw that consent at any point being fully explained to you by PwC Research before any recording began.
You can still take part in the research even if you do not wish to be videoed. PwC Research will ask for separate consent for the interview and the video data. You can consent to interview and not consent to being videoed if you wish.
As with the other personal data you provide at interview, the video footage will be retained by PwC Research for a period of 12 months after project completion. PwC Research will create a summary video and send this to Ofgem. Ofgem will not publish the summary video and it will be used to highlight consumers’ viewpoints with internal stakeholders only. It will not be shared publicly. Ofgem will retain the video summary for 12 months after the project completion date.
Under the GDPR certain personal data is treated as being more sensitive. This includes:
- personal data revealing racial or ethnic origin
- personal data revealing political opinions
- personal data concerning health.
None of the questions you will be asked in the research interviews will require you to disclose any such sensitive data because we do not need it - it is not necessary or relevant to this research project. However, we acknowledge that this type of data might nonetheless be volunteered by a participant in the research interviews, or be able to be inferred by Ofgem or PwC Research. For example, if asked about wider energy issues in Great Britain, a participant might disclose a political opinion. We mention this just because processing by PwC Research or Ofgem of sensitive data requires your explicit consent. This will be explained to you before any research interview.
Any special category data will be stored on PwC Research's secure systems and password protected to ensure restricted access. On completion of the research, all personal data is pseudonomised e.g. unique identifying information is removed, password protected and stored separately. At the beginning of the research process, you will be asked to provide clear and explicit consent that they are happy for PwC Research to collect, process and store your personal data, including any special category data. Your consent will be required in order to proceed. PwC Research will also provide you with a contact name and telephone number of someone who can answer any queries on the research, as well as the Market Research Society's (MRS) contact details, as PwC Research abides by the MRS's code of conduct.
