The smart meter rollout: Observations on suppliers’ rollout preparations and small supplier rollout template guidance

Correspondence and other

Publication date

Industry sector

Supply and Retail Market

The first half of this open letter is aimed at all suppliers. It seeks to:

  1. outline our observations on suppliers’ rollout preparations and the common problems suppliers face when rolling out (with a particular focus on suppliers that are outsourcing their installations to one or more third parties); and
  2. clarifies, at a high level, what we expect from suppliers in demonstrating compliance with rollout obligations.

The second half is aimed at small suppliers. It seeks to:

  1. explain the next steps on rollout plans and reporting progress against these plans; and
  2. explain how to complete the rollout plan template ahead of submission on 30 April 2016.