RIIO-GD2 Fair Treatment Guidance

Publication date
7th May 2021
Information type
Policy area

We introduced a new licence obligation as part of our RIIO-GD2 vulnerability package to ensure Domestic Customers are treated fairly (Standard Special Condition (SSC) D21).

This Guidance is intended to help Gas Distribution Networks (GDNs) and other stakeholders better understand the requirements in SSC D21. It is relevant for all GDNs and their partner organisations. The Guidance should be read in conjunction with SSC D21.

We have consulted on the draft Guidance for the implementation of RIIO-2. We have received views on our draft of the Guidance and have taken into consideration those comments within the final publication.

This document and its content are in line with our Final Determinations.