Open letter: Update on the timing of the CMA database remedy
Correspondence and other
Publication date
Industry sector
Supply and Retail Market
Following its Energy Market Investigation, the Competition and Markets Authority (CMA) recommended that Ofgem implement a database for disengaged customers as part of a package of remedies designed to address weak customer engagement in the domestic and micro-business retail energy markets.
The CMA set 30 April 2018 as the target date for the full rollout of the Disengaged Customer Database remedy nationally. The Order also provides for Ofgem to vary the timescales to a later date as may be specified in a Direction issued by the Authority.
This open letter clarifies the timescales to which Ofgem is working and in particular our expectations of energy suppliers.