Open letter to MRA/SPAA Erroneous Transfer Working Group
Correspondence and other
Publication date
Industry sector
Supply and Retail Market
Erroneous transfers (ETs) cause considerable consumer inconvenience, and can cause significant consumer detriment.
The Master Registration Agreement (MRA) and Supply Point Administration Agreement (SPAA) Erroneous Transfers Working Group (ETWG) has two main aims: to implement improvements to prevent ETs and to improve the ET resolution process.
On 16 June 2017 we sent an open letter to the MRA/SPAA ETWG expressing our support for the aims of the working group and desire for strong industry-led improvements on ETs. We indicated that it is vital that improvements are made by the ETWG to tackle ETs as soon as possible and ahead of the implementation of our faster switching reforms.