Open letter to MRA and SPAA Executive Committees regarding Erroneous Transfers
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Supply and Retail Market
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Erroneous transfers (ETs) cause considerable consumer inconvenience, and can cause significant consumer detriment.
Our Switching Programme Design Authority approved our policy paper on Erroneous Transfers on 31 August 2016. After we published this paper, the Master Registration Agreement (MRA) and Supply Point Administration Agreement (SPAA) Executive Committees accepted Ofgem’s invitation to tackle ETs and convened the SPAA/MRA Erroneous Transfers Working Group. The two main aims of this group are to consider ways to prevent ETs and to improve the ET resolution process.
We have now published an open letter to the MRA and SPAA Executive Committees expressing our support for the work of the MRA/SPAA Erroneous Transfers Working Group and ask the Executive Committees to encourage their members to focus resource on the key area of preventing erroneous transfers.