Open Letter Consultation on the customer satisfaction incentive in RIIO-GD1 and RIIO-GD2 trial period

Publication date
24th October 2019
Information type
Policy area

Open letter consultation on our minded to position for managing the customer satisfaction incentive in RIIO-GD1 for the RIIO-GD2 trial period. This letter also provides an update on several elements of the RIIO-GD2 customer satisfaction incentive following our RIIO-2 Sector Specific Methodology Decision.

We would welcome any views on our position by 22 November 2019.

Please email responses to cara.yates@ofgem.gov.uk.