Open Letter Consultation on the customer satisfaction incentive in RIIO-GD1 and RIIO-GD2 trial period
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Open letter consultation on our minded to position for managing the customer satisfaction incentive in RIIO-GD1 for the RIIO-GD2 trial period. This letter also provides an update on several elements of the RIIO-GD2 customer satisfaction incentive following our RIIO-2 Sector Specific Methodology Decision.
We would welcome any views on our position by 22 November 2019.
Please email responses to cara.yates@ofgem.gov.uk.