Ofgem calls on suppliers to explain prices to consumers

Publication date
10th June 2014
Information types
Policy areas

Energy regulator Ofgem has called on the Big Six energy suppliers to explain to their customers what impact falling wholesale costs will have on their energy prices. In a letter to the large suppliers, Ofgem outlined that failure to engage with consumers on this issue further risks undermining public confidence in the energy market if wholesale costs continue to fall.

In recent months, both wholesale gas and electricity prices have been falling significantly. In early June 2014, gas prices for next day delivery reached their lowest level since September 2010 and are now around 38% below this time last year. The trend has been similar in electricity, with prices reaching their lowest level since April 2010 at the beginning of June. They are currently around 23% lower than this time last year. While there are upward pressures on energy costs resulting from government schemes to support environmental objectives as well as energy network renewal, the costs of wholesale power and gas cost dwarf these and make up just under half the total household bill.

Forward prices for gas and electricity have also fallen. Compared with last winter, gas and electricity prices for the coming winter are around 16% and 9% lower respectively than last year. This trend has been driven by the mild temperatures across GB and Europe last winter, leaving gas storage at record levels. In a competitive market the threat of losing market share would encourage suppliers to reduce their customers’ bills whenever there are sustained reductions in costs. Suppliers are yet to reduce their prices for existing customers to reflect the wholesale cost changes.

Ofgem Chief Executive, Dermot Nolan, said: “The Big Six suppliers tell us that they think the market is competitive, but our research shows that consumer trust is low. Therefore if suppliers are going to start rebuilding that relationship they need to take the initiative and explain clearly what impact falling wholesale energy costs will have on their pricing policies.

“If any of the companies fail to do this, consumers can vote with their feet. Independent suppliers are currently offering some of the cheapest tariffs on the market. Impartial and independent advice on getting a better deal on your energy is available from the ‘Be an energy shopper’ campaign at www.goenergyshopping.co.uk.”

Ofgem is currently proposing referring the retail market to the CMA after a joint report with the OFT and CMA confirmed that competition is not working as well as it could.

Responses from energy suppliers

Following the publication of Dermot Nolan's letter the large energy suppliers issued responses to the points raised. You can read those responses on the energy suppliers' websites as follows:

British Gas response to letter on wholesale prices

EDF response to letter on wholesale prices

EON response to letter on wholesale prices

RWE npower response to letter on wholesale prices

Scottish Power response to letter on wholesale prices

SSE response to letter on wholesale prices


Notes to editors

1. Wholesale costs:

2. Ofgem letter on wholesale costs to larger energy suppliers:

For further press information contact:

Lisa O’Brien: 020 7901 7426
Dafydd Wyn: 020 3263 9943

Chris Lock: 0207 901 7225
Out of hours media contact number: 07766 511470