Micro-business factsheet: It’s now easier for micro-businesses to review their options at the end of a contract

Guidance

Publication date

Industry sector

Supply and Retail Market

This factsheet explains our new rules to simplify the contract renewal process for consumer. These will make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.

Since 30 April 2015:

  • the maximum notice period for terminating a micro-business contract has been reduced from 90 to 30 days;
  • suppliers must include the current prices, new prices and annual consumption on renewal letters for fixed-term contracts to make comparisons easier; and
  • suppliers must take all reasonable steps to acknowledge termination notice within five working days of receipt.