Lessons Learned on Software Implementation Projects

Publication date
19th February 2018
Information type
Policy area

The purpose of this document is to highlight the lessons learned from enforcement and compliance activity in relation to software implementation projects.

Software implementation projects are something which energy suppliers have historically encountered problems with, to the extent that Ofgem has intervened by using its enforcement powers.

Ultimately, responsibility to comply with licence conditions and other relevant requirements rests with individual energy companies.