This Forward Work Programme sets out for consultation how we plan to use our resources to make the greatest positive difference to consumers in the coming financial year. We are seeking your views on our planned initiatives.
Much of our work is shaped through dialogue and engagement with our stakeholders, in particular consumers and their representatives, to whom we are accountable. Your attention is drawn to the Introduction section which concludes with the specific questions upon which your views will be welcome.
Any responses to this draft Forward Work Programme should be received by us by noon on 18 February 2015. Unless you request us to do otherwise, we will publish your responses on our website when we publish the finalised Forward Work Programme, planned for March 2015.