Electricity Distribution Broad Measure of Customer Service 2012-13
Reports, plans and updates
Publication date
Industry sector
Distribution Network
The Broad Measure of Customer Service is designed to drive improvements in the quality of the overall customer experience by capturing and measuring customers' experiences of contact with their Distribution Network Operator, across the range of services and activities the Distribution Network Operator's provide. The incentive consists of three key elements
- Customer Satisfaction Survey
- Complaints Metric
- Stakeholder Engagement Incentive
The results of the 2012-13 electricity distribution Broad Measure of Customer Service are included below.