Directions issued by the Authority pursuant to paragraph 3 of Standard Licence Condition 32 (Reporting on Performance) of the electricity supply licence and of the gas supply licence

Publication date
12th August 2016
Information types
Policy areas

These directions formally issue revised “Guidance on monitoring suppliers' performance in relation to domestic customers”. The guidance sets out revised reporting arrangements for monitoring domestic suppliers' performance regarding their domestic customers. This document replaces all previous guidance.