Decision on our approach to dealing with supplier insolvency and its consequences for customers

Publication date
21st October 2016
Information types
Policy areas

We have consulted on our approach to dealing with supplier insolvency and its consequences for customers and have decided to update our supplier of last resort guidance.

Electricity and gas is supplied in Great Britain through a competitive process. Competition benefits consumers, but it can lead to suppliers to fail in the same way as companies can fail in other markets. It is not our responsibility to intervene to prevent suppliers from becoming insolvent but we think it is important to have protections in place for consumers given that electricity and gas are essential services.

When a supplier fails our focus is to ensure continuity of supply for its customers and avoid wider negative effects on the market. We can do this through the Supplier of Last Resort (SoLR) process or, where this is not feasible, through use of powers to seek the appointment of an energy supply company administrator (an energy administrator).

In the event of insolvency, there may however be financial implications for the failed supplier’s customers. Some customers’ accounts are likely to have a credit balance at this time. Without regulatory intervention, they are unlikely to receive all (or possibly any of) this money back from the failed supplier. We have updated our SoLR guidance to clarify we would use our SoLR powers to provide a safety net to protect consumers’ credit balances.

We have also updated the SoLR guidance, which was last published in 2008, to reflect the extension of the energy company administration regime to suppliers which took place in 2011 and other changes to the industry.