Code Administrators' Performance Survey Findings - 2019

Publication date
11th October 2019
Information type
Policy area

On 31 March 2016, we published our Code Governance Review (Phase 3) (CGR3) Final Proposals, including our decision that Ofgem should commission an independent third party to undertake a cross-code survey on code administrators’ performance. Following a competitive tender process we commissioned Future Thinking, an independent research agency, to undertake the surveys. We published the results of previous surveys in both 2017 and 2018.

Below you can find the results from the 2019 survey, including an introductory letter from Ofgem, a main overall report, and subsidiary reports focusing on the findings on each code separately.

The main objectives of the survey were to:

  • identify best practice in how the code administrators are carrying out their role; and
  • collect research data on the nature of the service, its efficacy and levels of satisfaction, as well as the nature of any particular issues.