Application process

If you want a licence or an extension, restriction or modification of an area to a licence you already hold, you will need to apply to our Industry Codes and Licensing Team.

Application steps

  1. Consult guidance documents and application regulations
  2. Complete and submit written application and fee
  3. Your submission is acknowledged and checked for completeness and payment
  4. Once the application is duly made, you will be asked to complete and submit notice of application
  5. Your licence will be granted, or refused, or you may be asked for further information
  6. Alongside your licence application, you should be in contact with the appropriate organisations in respect of the industry codes that you must comply with/ become party to under the licence

A detailed overview of the application process can be found in the guidance document and application regulations, below.

Consult guidance documents and application regulations

Prior to filling out the application form for Electricity or Gas, we strongly recommend you read our guidance document, Gas and Electricity Licence Application Guidance. The guidance includes an outline of the criteria we use when deciding whether to grant a licence. Further guidance is set out in the applications regulations:

  • The Gas (Applications for Licences and Extensions and Restrictions of Licences) Regulations 2010
  • The Electricity (Applications for Licences, Modifications of an Area and Extensions and Restrictions of Licences) Regulations 2010

These regulations also tell you the fee for each type of application and the minimum information you must provide.

Complete and submit written application and fee

You must send your signed application containing all the information and documentation as set out in the relevant application regulations together with payment of the fee.

Submit your application via email or post to:

licensing@ofgem.gov.uk

Industry Codes & Licensing
10 South Colonnade
Canary Wharf
London
E14 4PU

Submit your payment via BACS or CHAPS to:

Bank Name: National Westminster Bank
Account name: OFGEM
Sort code: 60-70-80
Account number: 10006001
BIC: NWBKGB2L
IBAN: GB16NWBK60708010006001

Cheques should be made payable to OFGEM.

Acknowledgement and checking of submissions

We acknowledge receipt of your application as soon as reasonably practical. We then review the application for completeness and confirm receipt of payment for the application.

If any information is missing, we require further information, or the payment has not cleared into our account we will inform you and request the further information or payment. If you fail to supply the missing material, your application will be cancelled.

When your application is complete and we have received confirmation that your payment has cleared, we will write to confirm your application as ‘duly made’.

Completion of template notice

Once your application is confirmed as duly made, you will need to publish an application notice. We will send a template notice for you to complete and sign. Examples of notices can be found at Application Notices.

The notice must be published (on our website or your own) and remain accessible for at least 28 days to allow any representations to be made.

In addition to the checks we make on your application, we consider any representations received in response to your notice.

The granting or refusal of your application

We operate a tiered application process and all applications begin in Tier 1. If the results of our checks are satisfactory and the notice period has expired your licence is likely to be issued. If the results are unsatisfactory or give rise to further questions, further information may be requested and your application  may be processed through a higher tier (Tier 2 or Tier 3). Depending on the outcome of the questions, your licence may be granted or refused.

If your licence application is refused, reasons for this will be given to you. If you wish to appeal against a decision to refuse a licence application, you may make representations about why you disagree with our proposal to refuse the application within 21 days of the date of the notice of the decision.

Further information on the appeals procedure can be found in the Gas and Electricity Licence Application Guidance.

We aim to process licence applications within 45 working days from our confirmation that the application is duly made. This process may take longer if further questions are necessary, or there is a delay in receiving information from you. Please note that the estimated 45 working day timeframe does not apply to network licence applications.

Exemptions from requiring a licence

There are some instances when you will not need to apply for a licence. These exemptions (or exceptions, under the Gas Act 1986) can apply to individual cases or a class of activity and may be unconditional or subject to certain conditions including length of time.

We are unable to advise you on exemptions and recommend you consult the Gas Act 1986, the Electricity Act 1989, your legal counsel and the Department of Business, Energy and Industrial Strategy (DBEIS) if appropriate. Please also see our Licence exemptions page for further information.

Complying with the industry codes

There is a set of standard licence conditions for each licensable activity. Licensees are obliged to comply with the standard licence conditions for their type of licence from the day the licence is granted. It is important that you understand the duties and obligations imposed by the Standard Licence Conditions and further information can be found on the Licence conditions web page.

The licences set out that the licensee must become party to and/or comply with certain industry codes. You will need to make contact with the appropriate organisations directly in order to sign up to the relevant industry codes. Please visit the Codes page of our website for further details and Code Administrator contact details.

Publications and updates

  • Published: 1st Mar 2017
  • Licence applications
  • 2 Associated documents
See our Gas and Electricity Licence application forms.