As Great Britain’s energy markets regulator, we are committed to making a positive difference for consumers. This is why we referred the retail energy market for full investigation to the Competition and Markets Authority (CMA).
You can find a list of publications associated with our state of the market assessment and subsequent referral to the CMA at the bottom of this page.
Our decision to refer the market to the CMA in June 2014 follows our first review of competition in the retail energy market, which we conducted with the Office of Fair Trading and CMA. We reported our findings in March 2014, which showed that competition isn’t working as well as it should for consumers.
Our findings included increasing distrust of energy suppliers, uncertainty about the costs and benefits of the relationship between the supply businesses and the generation arms of the six largest suppliers, and rising profits with no clear evidence of suppliers reducing their own costs or becoming better at meeting customer expectations.
View the report in full: State of the market assessment
Restoring consumer confidence
The energy market is going to change rapidly over the next few years with the roll-out of smart meters, the government’s electricity market reforms, and closer integration with European energy markets.
The remedies proposed by the CMA should ensure there are no barriers to stop effective competition bearing down on prices and delivering the benefits of these changes to consumers. This will help rebuild consumer trust and confidence in the market.
Where we are now
We have begun implementing the CMA’s remedies.