Electricity theft

Electricity theft increases costs for customers. Interfering with electricity meters or wires is also a serious risk to safety.

To promote a safer, fairer market for consumers, we have created rules for energy companies that require them play an active role in detecting, investigating and preventing the theft of electricity. These rules form part of the electricity supply licence. We also work to ensure that the arrangements to tackle theft of electricity act in the best interests of consumers.

Our rules for the electricity industry include a requirement for electricity suppliers to set up a cross industry theft risk assessment service to help them to better target investigations.

We have also supported the industry's development of a new code of practice to establish minimum standards for theft investigations. 

How to report electricity theft

If you’re concerned about electricity theft or want to know more on how you are protected from electricity theft, you can:

  1. Contact your energy supplier. You can find their details on your energy bill, or if you don’t have this to hand see our impartial list on our online energy shopping guide: Energy suppliers (opens another website) 
  2. Contact the UK Revenue Protection Association (UKRPA):
  3. Report the theft anonymously using the stayenergysafe website.

Further support and advice

If you need advice or help and support on an energy matter, you can also contact the Citizens Advice Service:

Publications and updates

  • Published: 10th Jul 2014
  • Decisions
  • 2 Associated documents
Cover letter to the Electricity Theft and Gas Theft Directions requiring electricity and gas suppliers to establish the Theft Risk Assessment Service by 29 February 2016.

  • Published: 7th May 2014
  • Decisions
  • 3 Associated documents
This letter sets out our decision on proposed modifications to the electricity supply standard licence conditions (SLCs) under Section 11A(2) of the Electricity Act 1989, as well as our intention to publish a direction to require electricity suppliers to...

  • Published: 4th Mar 2014
  • Closed: 2nd Apr 2014
  • Consultations & responses, Decisions
  • 13 Associated documents
This document sets out our final proposals in relation to reforming the regulatory framework to increase electricity theft detection, investigation and prevention.

  • Published: 4th Mar 2014
  • Decisions
  • 0 Associated documents
Following on from this consultation, we decided to publish a statutory consultation to introduce a new standard electricity supply licence condition and a consultation to direct the implementation of the Theft Risk Assessment Service (TRAS). Both...

  • Published: 3rd Jul 2013
  • Closed: 28th Aug 2013
  • Consultations & responses
  • 24 Associated documents
This document sets out and seeks views on our policy proposals to improve the arrangements for tackling electricity theft.

  • Published: 2nd Nov 2012
  • Decisions
  • 8 Associated documents
This document sets out our decision and the related general authorisation to dispose of electricity meters under Schedule 6, Paragraph 6 and Schedule 7, Paragraph 11 of the Electricity Act 1989.

  • Published: 11th Apr 2012
  • Open letters & correspondence
  • 2 Associated documents
This open letter welcomes the renewed commitments provided by members of Energy UK to address top-up fraud on electricity prepayment meters.

  • Published: 26th Mar 2012
  • Consultations & responses
  • 1 Associated documents
See an overview of questionnaire responses on theft of energy.

  • Published: 8th Mar 2012
  • Closed: 3rd May 2012
  • Consultations & responses
  • 1 Associated documents
This is a consultation proposing a set of draft criteria for a general authorisation to dispose of electricity meters under Schedule 6, Paragraph 6 and Schedule 7, Paragraph 11 of the Electricity Act 1989.

  • Published: 25th Jan 2011
  • Other
  • 2 Associated documents
This open letter welcomes the commitments provided by members of the Energy Retail Association to address top-up fraud on electricity prepayment meters.

Pages