Complaints resolved by medium-sized suppliers by end of next working day (%)

Chart

Source: Suppliers data.

Information correct as of: November 2018

This graph shows the percentage of complaints resolved by medium-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q3 2018.

The chart includes estimated data for OVO for the period Q4 2015 - Q1 2018. OVO has provided actual information from Q2 2018 onwards.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by medium-sized suppliers by end of next working day (%)

Quarter/YearCo-OperativeFirst UtilityOvoUtilitaUtility WarehouseGreen Star EnergyBulb
Q1 20146515708291
Q2 20145142806588
Q3 20144125758392
Q4 20143550718695
Q1 20154948738995
Q2 20155152839582
Q3 2015345069956937
Q4 20153348879281190
Q1 20163545858286170
Q2 20162747918679270
Q3 20163064968482320
Q4 20162456988979280
Q1 20174364989075280
Q2 201744609694652868
Q3 201758499794502886
Q4 201756459693502187
Q1 201857549186484378
Q2 201857599173453776
Q3 201892639053555585
Date correct
November 2018
Policy area