Complaints resolved by medium-sized suppliers by end of next working day (%)

Chart

Javascript is required to render chart Complaints resolved by medium-sized suppliers by end of next working day (%).

Source: Suppliers data.

Information correct as of: May 2018

This graph shows the percentage of complaints resolved by medium-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q1 2018.

We now include Green Star Energy in the group of medium-sized suppliers, as their gas and electricity customer account numbers have each grown above 250k since Q3 2017.

The chart includes estimated data for OVO for the period Q4 2015 - Q1 2018. OVO intends to provide actual information from Q2 2018 onwards.

Policy Areas:

Domestic consumers

Data Table

Complaints resolved by medium-sized suppliers by end of next working day (%)

Quarter/Year	Co-Operative	First Utility	Ovo	Utilita	Utility Warehouse	Green Star Energy
Q1 2014	65	15	70	82	91
Q2 2014	51	42	80	65	88
Q3 2014	41	25	75	83	92
Q4 2014	35	50	71	86	95
Q1 2015	49	48	73	89	95
Q2 2015	51	52	83	95	82
Q3 2015	34	50	69	95	69	37
Q4 2015	33	48	87	92	81	19
Q1 2016	35	45	85	82	86	17
Q2 2016	27	47	91	86	79	27
Q3 2016	30	64	96	84	82	32
Q4 2016	24	56	98	89	79	28
Q1 2017	43	64	98	90	75	28
Q2 2017	44	60	96	94	65	28
Q3 2017	58	49	97	94	50	28
Q4 2017	56	45	96	93	50	21
Q1 2018	57	54	91	86	48	43

Date correct: May 2018
Policy area: Domestic consumers