Complaints resolved by medium-sized suppliers by end of next working day (%)

Chart

Source: Suppliers data.

Information correct as of: November 2017

This graph shows the percentage of complaints resolved by medium-sized energy suppliers by the end of the next working day from when a complaint was reported over the period Q1 2014 to Q3 2017.

The chart includes data for OVO that the company reported incorrectly between Q4 2015 and Q3 2017, which is currently under revision.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by medium-sized suppliers by end of next working day (%)

Quarter/YearCo-OperativeFirst UtilityOvoUtilitaUtility Warehouse
Q1 20146515708291
Q2 20145142806588
Q3 20144125758392
Q4 20143550718695
Q1 20154948738995
Q2 20155152839582
Q3 20153450699569
Q4 20153348589281
Q1 20163545348286
Q2 20162747308679
Q3 20163064308482
Q4 20162456368979
Q1 20174364519075
Q2 20174460459465
Q3 20175849589450
Date correct
November 2017
Policy area