Complaints received by all suppliers per 100,000 customer accounts (GB)

Chart

Source: Supplier data.

Information correct as of: February 2018

This chart shows the total number of complaints received quarterly by each energy supplier group per 100,000 customer accounts between Q1 2014 and Q4 2017.

We now include Extra Energy in the group of small suppliers, as their gas and electricity customer account numbers have each declined below 250k since Q4 2016.

We now include Green Star Energy in the group of medium suppliers, as their gas and electricity customer account numbers have each increased above 250k since Q3 2017.

The chart includes estimated data for OVO for the period Q4 2015 - Q4 2017. OVO intends to provide actual information from Q2 2018 onwards.

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by all suppliers per 100,000 customer accounts (GB)

QuarterSix large suppliersMedium-sized suppliersSmall-sized suppliers
Q1 20143,7962,6401,241
Q2 20143,6511,143991
Q3 20143,4041,0221,111
Q4 20143,5551,2051,579
Q1 20153,5981,4161,030
Q2 20152,9051,001651
Q3 20152,6311,037688
Q4 20152,1171,164892
Q1 20161,9711,533885
Q2 20161,8691,615685
Q3 20161,7451,618659
Q4 20161,8271,9931,017
Q1 20171,9832,3101,291
Q2 20171,9591,9891,107
Q3 20172,0161,7191,026
Q4 20171,9021,6611,136
Date correct
February 2018
Policy area