Complaints received by all suppliers per 100,000 customer accounts (GB)

Chart

Source: Supplier data.

Information correct as of: May 2018

This chart shows the total number of complaints received quarterly by each energy supplier group per 100,000 customer accounts between Q1 2014 and Q1 2018.

We now include Extra Energy in the group of small suppliers, as their gas and electricity customer account numbers have each declined below 250k since Q4 2016.

We now include Green Star Energy in the group of medium suppliers, as their gas and electricity customer account numbers have each increased above 250k since Q3 2017.

The chart includes estimated data for OVO for the period Q4 2015 - Q1 2018. OVO intends to provide actual information from Q2 2018 onwards.

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by all suppliers per 100,000 customer accounts (GB)

Quarter/YearBig 6 - Total Medium - Total Small - Total
Q1 2014379626401241
Q2 201436511143991
Q3 2014340410221111
Q4 2014355612051579
Q1 2015359814161030
Q2 201529051001651
Q3 201526311037688
Q4 201521171164892
Q1 201619711533885
Q2 201618691615685
Q3 201617451618659
Q4 2016182719931017
Q1 2017198323101291
Q2 2017195919891107
Q3 2017201617191026
Q4 2017190216611136
Q1 2018196315011136
Date correct
May 2018
Policy area