Complaints received by all suppliers per 100,000 customer accounts (GB)

Chart

Source: Supplier data.

Information correct as of: August 2018

This chart shows the total number of complaints received quarterly by each energy supplier group per 100,000 customer accounts between Q1 2014 and Q2 2018.

We now include Green Star Energy in the group of medium suppliers, as their gas and electricity customer account numbers have each increased above 250k since Q3 2017.

The chart includes estimated data for OVO for the period Q4 2015 - Q1 2018. OVO has provided actual information from Q2 2018 onwards.

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by all suppliers per 100,000 customer accounts (GB)

Quarter/YearBig 6 - Total Medium - Total Small - Total
Q1 2014379626401241
Q2 201436511143992
Q3 2014340410221113
Q4 2014355612051575
Q1 2015359814161029
Q2 201529051001652
Q3 201526311037689
Q4 201521171164891
Q1 201619711533884
Q2 201618691615685
Q3 201617451618659
Q4 2016182719931015
Q1 2017198323101286
Q2 2017195919891103
Q3 2017201617191023
Q4 2017190216611132
Q1 2018196315011132
Q2 2018204614521171
Date correct
August 2018
Policy area