Compliance and enforcement

What we do

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

We work directly with companies and other organisations to try and prevent harm to consumers before it happens. We are more likely to seek to resolve matters through compliance engagement when companies self-report.

Where potential breaches are serious or indicate repeated instances of non-compliance, or where a company is unwilling or unable to cooperate with us to put things right, we are more likely to open an investigation.

We carry out investigations into the activities of companies we believe may have breached one or more conditions of their licence. This applies to a wide range of companies based on the licences we administer - you can see details of these licences and sectors in our information on licences and licence conditions

We will also investigate companies where we believe there may have been a breach of the REMIT requirements applicable to wholesale markets.

You can see details of our ongoing supplier compliance activity, including individual decisions, in the supplier compliance and enforcement section

Finally, you can see details of any compliance activity in relation to wholesale market integrity in the REMIT compliance and enforcement section

Fines and payments

The chart below shows the total fines and redress payments since 2010.