Coronavirus (COVID-19)

COVID-19 is a new illness caused by the coronavirus that can affect your lungs and airways. For health information and advice, please visit the NHS coronavirus pages. You can view the government response to coronavirus on GOV.UK.

Advice for energy consumers

This advice is for the public. It covers managing your energy if you are self-isolating at home, such as prepayment energy meter top ups or what to do if you have an energy issue, and information on what to expect from your supplier.

Information for energy licensees and industry

This information is for energy licensees and industry. It covers information and guidance we have issued on the conduct of services and obligations in response to the coronavirus (COVID-19) outbreak in the UK.