This advice is for the public. It covers managing your energy if you are self-isolating at home, such as prepayment energy meter top ups or what to do if you have an energy issue, and information on what to expect from your supplier.
This information is for energy licensees and industry. It covers information and guidance we have issued on the conduct of services and obligations in response to the coronavirus (COVID-19) outbreak in the UK.
Advice for energy consumers
This advice is for the public. It covers managing your energy if you are self-isolating at home, such as prepayment energy meter top ups or what to do if you have an energy issue, and information on what to expect from your supplier.
Information for energy licensees and industry
This information is for energy licensees and industry. It covers information and guidance we have issued on the conduct of services and obligations in response to the coronavirus (COVID-19) outbreak in the UK.