Research surveys with household consumers

This page lists our recent and historical quantitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

The raw data for our surveys with consumers is available upon request (in Excel or SPSS format). The golden questions and allocation tool for our consumer segmentation are also available upon request.  If you would like to request data or the segment tool, please click this link where you will find a data request form. Please complete that form and email it to consumer.first@ofgem.gov.uk

For other queries, contact us at consumer.first@ofgem.gov.uk 

Publications and updates

  • Published: 25th Jun 2014
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+.

  • Published: 11th Dec 2013
  • Reports and plans
  • 2 Associated documents
This is a research report for Ofgem by GfK NOP exploring why few consumers refer their complaint to the Ombudsman Services: Energy

  • Published: 4th Jul 2013
  • Charts and data, Reports and plans
  • 1 Associated documents
Research into the Priority Services Register and non-financial support for vulnerable energy consumers, report by Ipsos MORI.

  • Published: 20th Jun 2013
  • Charts and data, Reports and plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers...

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers...

  • Published: 30th Mar 2012
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2011) to gauge satisfaction with suppliers complaints handling.

  • Published: 1st Dec 2011
  • Reports and plans
  • 1 Associated documents
Consumer reactions to varying tariff comparability models. Quantitative research conducted for Ofgem by Ipsos MORI, October 2011.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers...

  • Published: 30th Jun 2010
  • Charts and data, Reports and plans
  • 1 Associated documents
This research was published alongside the Energy Ombudsman Review in June 2010.

  • Published: 24th Jun 2010
  • Reports and plans
  • 1 Associated documents
Survey conducted among domestic energy consumers to consider their attitudes to security of supply and the mix of energy sources and generation over the next 10-15 years.

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