Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 28th Nov 2008
  • Reports and plans
  • 1 Associated documents
FDS undertook qualitative research among non-vulnerable customers - those who had switched energy supplier recently, those who had changed but not recently and those who had never switched. Had similar behaviour to vulnerable customers.

  • Published: 28th Nov 2008
  • Reports and plans
  • 2 Associated documents
Survey conducted among domestic energy customers to investigate their attitudes and behaviour in respect of Great Britain’s energy supply market and help to establish the extent to which the market is “working” for consumers.

  • Published: 30th Oct 2008
  • Reports and plans
  • 1 Associated documents
Summary of Ofgem commissioned research into how vulnerable consumers engage with the energy market

  • Published: 30th Oct 2008
  • Reports and plans
  • 1 Associated documents
Ofgem summary of some of the latest consumer research drawn from our own studies and from external sources.

  • Published: 23rd Apr 2008
  • Reports and plans
  • 1 Associated documents
As part of its Consumer First initiative, Ofgem recently commissioned two pieces of research to develop our understanding of how vulnerable consumers engage with the energy market.

  • Published: 21st Apr 2008
  • Reports and plans
  • 1 Associated documents
This document is qualitative research conducted with vulnerable customers to be explore switching behaviour

  • Published: 25th Jan 2008
  • Reports and plans
  • 1 Associated documents
As part of its Debt and Disconnection review and Consumer First initiative, Ofgem commissioned Accent to conduct research among consumers with gas and electricity arrears to explore their experiences of contact with their energy supplier.

  • Published: 26th Jun 2007
  • Decisions
  • 1 Associated documents
Ipsos MORI was commissioned by Ofgem, the regulator of the gas and electricity industry to conduct a qualitative consultation with Prepayment Meter (PPM) customers.

  • Published: 14th Mar 2001
  • Reports and plans
  • 1 Associated documents
the issues surrounding the comparison of energy prices by domestic customersand the impact on the competitive market.

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