Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 26th Oct 2011
  • Reports and plans
  • 1 Associated documents
Price Increase Notification Letters, Summary Box on Bills, Tariff Information Labels and Annual Statements. Research report of consumer testing to support template development conducted as part of the Retail Market Review.

  • Published: 11th Jul 2011
  • Reports and plans
  • 1 Associated documents
Report based on the findings from the Panel (held in January and February 2011) which helped inform Ofgem’s work on any protections that may be needed for early movers prior to Government’s mandated smart meter roll out.

  • Published: 30th Mar 2011
  • Reports and plans
  • 1 Associated documents
Members discussed recent events in the energy industry from a customer perspective. As well as the perceived benefits & drawbacks of smart meters and what types of communications they may wish to see before, during and after the rollout programme.

  • Published: 23rd Mar 2011
  • Reports and plans
  • 2 Associated documents
Ofgem commissioned this research to identify those consumers who are high consumers but on a low income.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by FDS International on qualitative research undertaken with vulnerable consumers in 2011 on behalf of Ofgem.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by Opinion Leader on the findings from the second set of events for the third year of the Ofgem Consumer First Panel, which were held in January and February 2011 with reconvened Panellists. The report was published alongside the 'Retail Market...

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Ofgem has implicitly used insights from behavioural economics for many years to help consumers by improving the functioning of the GB energy retail markets. In this discussion paper, we make these insights explicit.

  • Published: 4th Nov 2010
  • Reports and plans
  • 2 Associated documents
This report is based on the fourth event for the 2009/10 Panel held between 21st June and 1st July 2010. Discussions were based on gas and electricity network companies.

  • Published: 14th Jul 2010
  • Reports and plans
  • 1 Associated documents
Research findings covering views on suppliers overarching standards of conduct, prompt pay and DNO reporting.

  • Published: 30th Jun 2010
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2009) to gauge satisfaction with suppliers complaints handling.

Pages