Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by FDS International on qualitative research undertaken with vulnerable consumers in 2011 on behalf of Ofgem.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by Opinion Leader on the findings from the second set of events for the third year of the Ofgem Consumer First Panel, which were held in January and February 2011 with reconvened Panellists. The report was published alongside the 'Retail Market...

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Ofgem has implicitly used insights from behavioural economics for many years to help consumers by improving the functioning of the GB energy retail markets. In this discussion paper, we make these insights explicit.

  • Published: 4th Nov 2010
  • Reports and plans
  • 2 Associated documents
This report is based on the fourth event for the 2009/10 Panel held between 21st June and 1st July 2010. Discussions were based on gas and electricity network companies.

  • Published: 14th Jul 2010
  • Reports and plans
  • 1 Associated documents
Research findings covering views on suppliers overarching standards of conduct, prompt pay and DNO reporting.

  • Published: 30th Jun 2010
  • Reports and plans
  • 1 Associated documents
Harris Interactive undertook quantitative research with customers who had made a complaint to one of the big six suppliers (in Dec 2009) to gauge satisfaction with suppliers complaints handling.

  • Published: 24th Jun 2010
  • Reports and plans
  • 1 Associated documents
The Panel event explored consumer views on security of supply and the mix of energy sources and generation over the next 10-15 years.

  • Published: 3rd Jun 2010
  • Charts and data, Reports and plans
  • 1 Associated documents
This research was published alongside the Review of Suppliers’ Approaches to Debt Management and Prevention in June 2010.

  • Published: 31st Mar 2010
  • Reports and plans
  • 1 Associated documents
Finding from Sixty five working day section of second workshops (January 2010).

  • Published: 12th Jan 2010
  • Reports and plans
  • 3 Associated documents
This report covers the first event with our new consumer Panel which explored consumer views on sustainable development and its context in terms of energy.

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