Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 6th Feb 2012
  • Reports and plans
  • 1 Associated documents
This round of workshops with Ofgem Consumer First Panellists was intended to help us understand the key pieces of information consumers need to help them review their energy options, and how they would prefer this information to be presented.

  • Published: 1st Dec 2011
  • Reports and plans
  • 2 Associated documents
Two research reports by Creative Research who was commissioned by Ofgem to carry out consumer research to gain indepth reactions to a range of proposals for making it easier for domestic consumers to compare prices and choose a better deal.

  • Published: 8th Nov 2011
  • Reports and plans
  • 1 Associated documents
Our Consumer First Panellists met earlier in the year to discuss the risks to GB gas supply continuity and to explore options for securing this in a more robust manner, through exploring the Value of Lost Load (VoLL).

  • Published: 26th Oct 2011
  • Reports and plans
  • 1 Associated documents
Price Increase Notification Letters, Summary Box on Bills, Tariff Information Labels and Annual Statements. Research report of consumer testing to support template development conducted as part of the Retail Market Review.

  • Published: 11th Jul 2011
  • Reports and plans
  • 1 Associated documents
Report based on the findings from the Panel (held in January and February 2011) which helped inform Ofgem’s work on any protections that may be needed for early movers prior to Government’s mandated smart meter roll out.

  • Published: 30th Mar 2011
  • Reports and plans
  • 1 Associated documents
Members discussed recent events in the energy industry from a customer perspective. As well as the perceived benefits & drawbacks of smart meters and what types of communications they may wish to see before, during and after the rollout programme.

  • Published: 23rd Mar 2011
  • Reports and plans
  • 2 Associated documents
Ofgem commissioned this research to identify those consumers who are high consumers but on a low income.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by FDS International on qualitative research undertaken with vulnerable consumers in 2011 on behalf of Ofgem.

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Report by Opinion Leader on the findings from the second set of events for the third year of the Ofgem Consumer First Panel, which were held in January and February 2011 with reconvened Panellists. The report was published alongside the 'Retail Market...

  • Published: 21st Mar 2011
  • Reports and plans
  • 1 Associated documents
Ofgem has implicitly used insights from behavioural economics for many years to help consumers by improving the functioning of the GB energy retail markets. In this discussion paper, we make these insights explicit.

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