Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 27th Jun 2014
  • Agendas, minutes and presentations, Reports and plans
  • 2 Associated documents
In March 2014, we commissioned Big Sofa (formerly Insight Exchange) to carry out research to understand what information consumers need to make an informed decision around whether to choose a green energy tariff.

  • Published: 25th Apr 2014
  • Reports and plans
  • 1 Associated documents
In September 2013, Ipsos MORI ran the third and final wave of the 2013 Consumer First Panel on behalf of Ofgem. The second half of each workshop focussed on the development of Ofgem's Retail Market Review consumer engagement campaign, set to launch in...

  • Published: 11th Dec 2013
  • Reports and plans
  • 2 Associated documents
This is a research report for Ofgem by GfK NOP exploring why few consumers refer their complaint to the Ombudsman Services: Energy

  • Published: 5th Dec 2013
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Insight Exchange to carry out a programme of research with domestic consumers to understand their awareness, experiences and expectations of green tariffs.

  • Published: 3rd Dec 2013
  • Reports and plans
  • 2 Associated documents
In March 2013, Ipsos MORI ran the second wave of this year’s Consumer First Panel on behalf of Ofgem. This wave of Panel research examined views on the Change of Supplier (CoS) process. Panellists were reconvened to take part in workshops in six...

  • Published: 4th Jul 2013
  • Reports and plans
  • 2 Associated documents
Ofgem Consumer First Panel - Year 5: First workshops (held January and February 2013). Research to inform Ofgem's review of the Priority Services Register. Published alongside the Consumer Vulnerability Strategy in July 2013.

  • Published: 4th Jul 2013
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned BritainThinks to conduct research with customers of energy companies to help inform proposals for the Consumer Vulnerability Strategy.

  • Published: 27th Mar 2013
  • Reports and plans
  • 1 Associated documents
Guidance on implementing information remedies as part of the Retail Market Review, covering: Summary Box on Bills, Tariff Information Label, Price Increase Notificiation letter and Annual Statement.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Report by Ipsos MORI for Ofgem on ways to make it easier for consumers to choose the tariff that is right for them by improving tariff comparability, simplifying the structure of tariffs and improving consumer decision making.

  • Published: 26th Oct 2012
  • Reports and plans
  • 1 Associated documents
Ofgem Consumer First Panel - Findings from Year 4 and new participants: Fourth workshops (held in August 2012). Consumer views on Tariff Comparison Rates. Published alongside the 'Retail Market Review - Updated domestic proposals' in October 2012.

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