Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 27th May 2016
  • Reports and plans
  • 1 Associated documents
In March 2016 our Consumer First Panellists were asked to think about future changes in the market and discuss potential future business models. This presentation summarises their discussions.

  • Published: 17th May 2016
  • Reports and plans
  • 2 Associated documents
This report summarises the findings from the second wave of our 2015 Consumer First Panel.

  • Published: 11th Dec 2015
  • Reports and plans
  • 2 Associated documents
In this research paper, we analyse the experience of consumers with electric heating, and examine the demographics to see who they are. We also outline our next steps.

  • Published: 30th Nov 2015
  • Reports and plans
  • 2 Associated documents
In 2015, Ofgem commissioned Ipsos MORI to conduct Year 7 of the Consumer First Panel. This Panel adds a qualitative perspective to existing quantitative research on RMR, as well as exploring aspects of trust and consumers' views on energy suppliers.

  • Published: 26th Nov 2015
  • Reports and plans
  • 1 Associated documents
This research report sets out the key findings of the fourth wave of our Consumer Panel workshops held in February 2015 which explored consumer attitudes to how suppliers manage the switching process for customers with debt.

  • Published: 23rd Sep 2015
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Lucerna Partners to conduct an independent review of the statutory ombudsman scheme. Today we publish the results of that review.

  • Published: 18th Jun 2015
  • Reports and plans
  • 1 Associated documents
This research report provides views from our Consumer Panel on Third Party Intermediaries in the energy market and price comparison site messaging.

  • Published: 24th Mar 2015
  • Reports and plans
  • 1 Associated documents
This research report sets out the key findings of the third wave of our Consumer Panel workshops held in October 2014 which explored consumer expectations and preferences around billing in a smart meter world.

  • Published: 12th Nov 2014
  • Reports and plans
  • 2 Associated documents
A new research confirmed our view that DTS customers face additional barriers to engagement in the energy market than domestic consumers in general and, as a result, may be more exposed to poor outcomes.

  • Published: 5th Nov 2014
  • Reports and plans
  • 1 Associated documents
Report produced by independent research agency OPM for Ofgem on the impact of some of the indirect support the WHD provides.

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