Other research with household consumers

This page lists our recent and historical qualitative research activity with household energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 26th Nov 2015
  • Reports and plans
  • 1 Associated documents
This research report sets out the key findings of the fourth wave of our Consumer Panel workshops held in February 2015 which explored consumer attitudes to how suppliers manage the switching process for customers with debt.

  • Published: 23rd Sep 2015
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned Lucerna Partners to conduct an independent review of the statutory ombudsman scheme. Today we publish the results of that review.

  • Published: 18th Jun 2015
  • Reports and plans
  • 1 Associated documents
This research report provides views from our Consumer Panel on Third Party Intermediaries in the energy market and price comparison site messaging.

  • Published: 24th Mar 2015
  • Reports and plans
  • 1 Associated documents
This research report sets out the key findings of the third wave of our Consumer Panel workshops held in October 2014 which explored consumer expectations and preferences around billing in a smart meter world.

  • Published: 12th Nov 2014
  • Reports and plans
  • 2 Associated documents
A new research confirmed our view that DTS customers face additional barriers to engagement in the energy market than domestic consumers in general and, as a result, may be more exposed to poor outcomes.

  • Published: 5th Nov 2014
  • Reports and plans
  • 1 Associated documents
Report produced by independent research agency OPM for Ofgem on the impact of some of the indirect support the WHD provides.

  • Published: 24th Oct 2014
  • Reports and plans
  • 1 Associated documents
This report sets out the key findings of the second wave of our Consumer Panel workshops in June 2014.

  • Published: 1st Oct 2014
  • Reports and plans
  • 1 Associated documents
This research report provides views from our Consumer Panel on the affordability of household energy, in the context of household bills more widely. It also provides their views on the elements of their bills relating social and environmental schemes.

  • Published: 26th Sep 2014
  • Reports and plans
  • 32 Associated documents
A research report we've commissioned to look at how energy companies handle customer complaints.

  • Published: 30th Jun 2014
  • Reports and plans
  • 2 Associated documents
Ofgem asked Ipsos MORI to use the first half of the third and final wave of the 2013 Consumer First Panel to examine consumer views on different approaches to regulating the ways suppliers deal with their customers, through the Guaranteed Standards of...

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