Pay and benefits



Starting salaries for successful candidates who are new to the civil service will normally be at the minimum of the pay scale, although a higher starting salary may be negotiated for candidates with exceptional skills, knowledge or experience.

Pension scheme

The civil service offers excellent pension arrangements. This is an important part of the reward package.

For detailed information, booklets are available via the Civil Service Pensions website.

Lifestyle options: supporting working parents, supporting carers, supporting you

We recognise that whatever job you do at whatever level, you need to strike a balance between your work and home life – whether you are a parent, a carer or you wish to pursue a leisure interest. We have developed a range of policies, many of which go beyond our legal obligation as an employer, to help you do just that.


We operate a flexi-time system, which allows staff to work hours that suit their lifestyle and responsibilities – although access to this scheme is of course dependent on our operational needs.

Flexible working

Our staff have the right to request alternative work patterns, eg part-time or compressed hours. The technology is also in place to allow staff to work from home. We will consider requests to work in alternative patterns or to work from home but the final decision is of course dependent on our operational needs.

Childcare vouchers

We work with a voucher supplier to provide staff who have parental responsibilities with the option of saving up to on £243 per month on the tax of their salary to pay nursery or childcare providers.

Career breaks

We will consider requests for career breaks, dependent on our operational needs.


On appointment you will be entitled to 25 days paid annual leave, which increases to 30 days after two years service. Existing civil servants with more than two years’ service are automatically entitled to 30 days paid annual leave. In addition, there are 10.5 days public and privilege holidays per year.

Ofgem Senior Civil Servants’ (SCS) annual leave entitlement will be 31.5 days (for existing members of the SCS) and 30 days for new members of the SCS (or those promoted within the SCS). Both groups will be entitled to 1 privilege day and 8 days public holidays

Season ticket loan/cycle to work scheme

On joining us, you may apply for an annual, interest-free, season ticket loan, or a bicycle loan.

Other benefits

Other benefits include:

  • outstanding work surroundings in London (Canary Wharf) or Glasgow city centre
  • easy access to major transport links
  • access to Benenden Medical Healthcare
  • subsidised gym (London)
  • subsidised restaurant (London)

Terms and conditions


Your appointment will be subject to satisfactorily completing a six month probation period.


You are expected to work a five day, 36 hour, working week exclusive of lunch breaks in London, 37 hours in Glasgow. Flexible working hours and part-time work are available, usually in the form of reduced working hours/days per week. We encourage staff to have a sensible work/life balance, of mutual benefit to the individual and Ofgem. Ofgem Senior Civil Servants’ (SCS) are required to work a 37 hour week (exclusive of lunch breaks) irrespective of location.


Roles are based in London (Canary Wharf) or Glasgow city centre – please check the individual job advertisement for exact location. All roles may require some form of travel.


We operate a no smoking policy in the workplace.

Data protection

Any information you give during the recruitment process will be treated as confidential and will only be disclosed as stated below and shall be subject to the provisions of the General Data Protection Regulations 2018.

We are committed to ensuring that all personal data, including sensitive personal data is used with your consent and respect for your privacy. ‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 

If you give any information which you know is false, or if you withhold relevant information, this may lead to your application being rejected or, if you have been already appointed, to your dismissal.

Equality and diversity

As an employer we are committed to equality. We want to be an organisation that people are proud to be part of. We welcome applications from all people across all sections of our diverse communities.

We aim to ensure equality of opportunity in our employment practice and processes. This is irrespective of disability, gender, gender reassignment, age, marital status, sexual orientation, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or religious affiliation and belief, working pattern and responsibility for dependents.

We believe that every employee should be treated with openness, honesty and respect. We won’t tolerate unfair treatment or discrimination. We aim to have a workforce that reflects the diverse community that we serve. We value and make the best use of this diversity of talent, so that our people fulfil their potential and create the conditions for business success.