The External Relations newsletter provides regular updates to keep subscribers informed about the latest developments from across our organisation.
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This edition touched on the Flexibility programme, our insights paper on consumers who use electric or non-gas heating, and the recent Ofgem restructure.
This edition included an instructional video about how consumers can complain, the increase in switching, and the results of an enforcement action.
In this edition, we focused on prepayment warrant costs, the future of retail market regulation and social obligations reporting.